We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.
Returns
- Eligibility: We accept returns of new or gently used items purchased from our website within 30 days of the purchase date.
- Final Sale Items: Gift cards and select items are final sale and cannot be returned.
- Return Shipping: You are responsible for the return shipping costs.
Exchanges
Unfortunately – we do not offer exchanges on any items.
Return Process
Initiate Return:
Contact our Customer Care team at [email protected], with providing a purchase confirmation (order number or bank statement) to obtain a Return Merchandise Authorization (RMA) number, before sending any items back. It may take up to 5 business days.
Complete the Return Form:
Along with receiving an RMA number, you will receive a link to a Return Form. Download, print and fill out the Return Form and include it in your return package.
Pack and Ship:
Safely pack the items and return form together and send them via your preferred carrier. We recommend using a trackable shipping service for your return as we are not responsible for items lost in transit.
Processing Time:
After the returned item has been received by our Customer Care, the refund process can take from 5 to 20 business days.
Returns from Retailers
Items purchased from authorized retail partners must be returned in accordance with their specific return policy.
Damaged or Missing Items
- If you receive incorrect items, please notify us within 72 hours of delivery by emailing [email protected] with details and photos.
- We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.
Important Notes
- All returns must be processed through our Customer Care to ensure timely handling.
- We reserve the right to monitor return activity and may limit returns if our policy is abused.
- Partial returns for sets are not allowed; they must be returned in full.
- We do not accept international returns at this time.
- Please contact our Customer Care team at [email protected], or use a form on a Contact Us page, if you have any questions.
Thank you for choosing us!